Privacy Policy
J Mayo Pty Ltd T/A Mayos
Last Updated: July 2026
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Introduction
J Mayo Pty Ltd T/A Mayos (“Mayos”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our business, visit our website, or engage our building, construction, and trade services.
By using our services or providing personal information to us, you consent to the practices outlined in this Privacy Policy.
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Information We Collect
We only collect personal information that is reasonably necessary for our business operations, including:
- Identity & Contact Information: Name, phone number, email address, residential or business address.
- Project & Business Information: Details relating to building projects, plans, specifications, approvals, land ownership, and related documentation.
- Financial Information: Payment details, bank account information, credit history (if relevant for project financing or credit applications).
- Employment & Contractor Information: Resumes, qualifications, licences, insurances, and reference checks for employees, subcontractors, or job applicants.
- Digital Information: IP addresses, browser type, device information, and website usage data collected via cookies and analytics tools.
- Other Information: Any additional details you provide to us during project discussions, meetings, or communications.
We do not collect sensitive information unless required by law or with your explicit consent.
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How We Collect Personal Information
We collect personal information in several ways, including:
- Directly from you when you request a quote, sign a contract, complete forms, or communicate with us.
- Through our website, email, phone calls, or social media interactions.
- From third parties such as architects, engineers, certifiers, subcontractors, suppliers, or financial institutions.
- From publicly available sources such as land title records or council databases.
- Automatically through website cookies and analytics tools.
We only collect information by lawful and fair means.
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Why We Collect Personal Information
Mayos collects personal information to:
- Provide quotes, tenders, and deliver building and construction services.
- Manage and coordinate projects, subcontractors, and suppliers.
- Communicate with clients regarding project progress, variations, and administrative matters.
- Process payments, manage accounts, and maintain business records.
- Comply with legal, regulatory, and workplace health and safety obligations.
- Improve our services, website functionality, and customer experience.
- Conduct marketing and promotional activities (you may opt out at any time).
- Recruit employees, subcontractors, and trainees.
If you choose not to provide certain information, we may be unable to deliver some services.
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Use & Disclosure of Personal Information
We use and disclose personal information only for the purposes for which it was collected, for related purposes, or as required or permitted by law.
We may disclose your information to:
- Subcontractors & Suppliers: Tradespeople, engineers, surveyors, and other professionals involved in your project.
- Regulatory Authorities: Local councils, certifiers, government bodies, and workplace health and safety regulators.
- Professional Advisers: Lawyers, accountants, insurers, auditors, and financial institutions.
- Technology Providers: IT service providers, website hosts, and cloud storage services.
- Our Internal Business Entities: For administrative, operational, and compliance purposes.
We do not sell or rent your personal information.
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Overseas Disclosure
Mayos does not routinely disclose personal information to overseas recipients. If overseas disclosure becomes necessary (e.g., for specialised software, cloud services, or international suppliers), we will take reasonable steps to ensure the recipient complies with the APPs.
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Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:
- Secure physical storage
- Password-protected systems
- Firewalls and encryption
- Restricted staff access
- Secure destruction or de-identification of information when no longer required
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Access & Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or outdated.
We will respond within a reasonable timeframe and may require identity verification before releasing information.
No fee applies for making a request, although we may charge reasonable costs for providing access.
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Website, Cookies & Analytics
Our website may use cookies, session tokens, and analytics tools to:
- Improve website functionality
- Track usage patterns
- Enhance user experience
- Maintain security
You may disable cookies through your browser settings, although this may affect website performance.
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Unsolicited Information
If we receive personal information that we did not request, we will determine whether it could have been lawfully collected. If not, we will destroy or de‑identify it where lawful and reasonable.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website and will take effect immediately upon posting.
Your continued use of our services after any changes indicates acceptance of the updated policy.
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Complaints & Contact Information
If you have questions, concerns, or wish to make a complaint about how your personal information has been handled, please contact us:
Privacy Officer
J Mayo Pty Ltd T/A Mayos
5/210 Queensport Road North
Murarrie QLD 4172
Phone: 0401 66 99 00
Email: admin@mayos.com.au
Website: www.mayos.com.auIf you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.